Refund policy

Returns & refunds

Every shirt is printed to order for you, so we don't accept returns or give refunds for change of mind.

Wrong size

Email us at pulledfromshelves@gmail.com within 30 days of delivery with your order number and the size you need, and we'll sort out an exchange. Check the sizing page before you order, because it's a boxy fit.

Faulty, misprinted or damaged

If your shirt arrives faulty, misprinted, damaged or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll replace it free of charge, or refund you if you'd rather. You don't need to send it back unless we ask.

Lost parcels

If tracking shows no movement for 10 business days, or your order hasn't arrived within 30 days, email us and we'll reship it or refund you.

Refunds

Approved refunds go back to your original payment method. Your bank usually shows it within 5 to 10 business days.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Questions? Email pulledfromshelves@gmail.com.